Privacy Policy – Djerba Inn

1. Information We Collect

We may collect the following information when you browse our website or make a reservation:

• Identity & contact details: name, email address, phone number.
• Booking details: dates of stay, number of guests, room preferences, special requests.
• Payment details: payment confirmation data (we do not store full card details unless explicitly stated by the payment provider).
• Technical data: IP address, browser type, device information, and basic analytics (where applicable).

2. How We Use Your Information

• To process and manage reservations and provide customer service.
• To communicate booking confirmations, updates, and essential service messages.
• To improve our services, website experience, and security.
• To comply with legal obligations under Tunisian law.

3. Sharing of Information

We do not sell your personal data. We may share it only when necessary:

• Service providers: payment processors, hosting/IT providers, email/SMS providers (only what is required).
• Legal requirements: if required by law, regulation, or official request.
• Business protection: to prevent fraud, security incidents, or misuse of our services.

4. Cookies

Our website may use cookies to ensure basic functionality, improve browsing experience, and measure performance. You can control cookies through your browser settings. Disabling cookies may affect some features.

5. Data Retention

We retain personal information only as long as needed to fulfill booking and legal purposes. Retention periods may vary depending on regulatory and accounting requirements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where legally permitted.
• Object to certain processing or request limitation of processing (where applicable).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.